April 2024 - NOW

• Led a team of performance experts, driving initiatives to optimize system performance and ensure high-quality user experiences across products.
• Fostered a "shift-left" performance culture within the company, encouraging early performance testing in the development lifecycle to catch issues sooner and reduce time to market.
• Spearheaded cloud transformation efforts for the end-to-end performance framework, including the development of pipelines, containerization, and leveraging tools like Nomad for orchestration.
• Improved product observability and alerting by enhancing monitoring systems, ensuring issues were identified and addressed promptly to maintain system stability and performance.
• Enabled development teams to conduct performance testing independently by providing out-of-the-box tooling solutions and defining comprehensive performance strategies, capacity policies, and Service Level Indicators (SLIs), Objectives (SLOs), and Agreements (SLAs). Read more...

May 2023 - April 2024

• Established a new full-stack development team, utilizing Angular for the front end, Spring Boot for the back end, and MongoDB for the database, to create dynamic and responsive web applications.
• Developed an internal company solution to calculate quality and engineering metrics, including DORA metrics, defect metrics, and test coverage, enabling teams to measure performance and identify areas for improvement.
• Collaborated closely with technology leadership to promote the use of engineering metrics, helping teams leverage data to enhance productivity and software quality.
• Built a continuous delivery process to automate the software development lifecycle, ensuring faster and more reliable releases.
• Actively involved in containerization and pipeline development, implementing hands-on solutions to streamline the deployment process and optimize resource utilization. Read more...

August 2021 - May 2023

• Successfully introduced a Test Management system, resulting in improved efficiency and effectiveness of testing processes. Reduced regression time execution by 50%.
• Implemented reliable Quality metrics collection, providing valuable insights into the overall quality of software being developed and tested. Achieved 100% requirements coverage for new features before going live.
• Revamped the automation framework, making it more sustainable through the introduction of code review practices and implementation of layered code. Integrated the automation framework with the Test Management system, resulting in automated report publishing and document preparation for release sign off, as well as measuring requirements coverage.
• Expanded the team three times, effectively recruiting and training new team members.
• Maintained 100% team retention rate over the past 1.5 years, creating a stable and productive team environment. Read more...

March 2020 - July 2021

• Served as Scrum Master for the development team and Test Manager for the QA team, ensuring agile principles were adhered to and that both teams worked efficiently towards their goals.
• Led the initiative to migrate software to the cloud, leveraging platforms such as Azure and GitLab to enhance scalability, security, and collaboration across teams.
• Implemented continuous delivery practices to automate the software release process, reducing deployment times and improving overall product quality.
• Drove the adoption of containerization technologies, such as Docker, to standardize development environments and streamline the deployment process.
• Managed risks by identifying potential issues early in the development process and implementing mitigation strategies to minimize impact on project timelines and deliverables. Read more...

August 2018 - March 2020

• Led the transformation of QA processes to cloud environments.
• Managed resources to optimize testing efficiency and effectiveness.
• Developed and implemented a comprehensive test automation strategy.
• Oversaw end-to-end testing processes to ensure high-quality deliverables.
• Built and refined testing processes for multiple platforms.

December 2016 - July 2018

• Led the QA team across multiple products, ensuring consistent quality standards and best practices were maintained.
• Developed and implemented a robust test automation strategy to increase testing efficiency and reduce time to market.
• Introduced and developed a test automation framework using the Behavior-Driven Development (BDD) approach, enhancing collaboration between developers, testers, and business stakeholders.

April 2015 - November 2016

• Conducted whole-cycle testing of UBS trading instruments, ensuring their functionality, performance, and reliability throughout the development process.
• Managed the entire quality assurance process, from planning and designing test cases to executing tests and reporting issues, ensuring comprehensive coverage and quality of all UBS trading instruments.
• Analyzed specific features of the trading instruments to verify that they met business requirements and functional specifications, conducting both manual and automated testing.
• Took charge of pre-release testing, identifying and resolving defects and ensuring that the final product was stable and ready for deployment.
• Provided support to other QA teams during integration testing to ensure seamless interaction between various components and systems.
• Developed and maintained an automation testing infrastructure to improve testing efficiency and reduce manual effort, utilizing tools and frameworks such as BDD, Cucumber, and Jenkins. Read more...

November 2013 - March 2015

• Led test planning, design, and execution to ensure comprehensive coverage of all product features and requirements.
• Reported, verified, and reviewed bugs to maintain high-quality standards and improve the overall user experience.
• Authored detailed descriptions of certain features in corporate documentation to provide clear and concise information for stakeholders.
• Performed Web Services testing, utilizing automation tools such as SOAPUI and Selenium to streamline testing processes and increase accuracy.
• Automated customer acceptance testing to ensure product functionality met client expectations and reduce time to market.
• Conducted security testing to identify vulnerabilities and ensure robust protection against potential threats.
• Improved the testing process by identifying areas for enhancement and implementing best practices to optimize efficiency and effectiveness.
• Trained interns, providing guidance and mentorship to develop their skills and understanding of QA methodologies and practices.

May 2012 - November 2013

• Reviewed and executed test cases to ensure thorough coverage of requirements and identification of potential issues.
• Reported, verified, and reviewed bugs, collaborating with development teams to ensure timely resolution and quality improvements.
• Conducted various types of testing, including regression, exploratory, functional, and UI testing, to validate software functionality and performance.
• Documented test reports, providing detailed insights and feedback on the testing process and results.
• Utilized Selenium for test automation, creating and maintaining automated test scripts to enhance testing efficiency.
• Accepted, executed, and analyzed automation tests to identify defects, ensure stability, and optimize test coverage.

September 2011 - May 2012

• Introduced a Customer Relationship Management (CRM) system to companies, providing guidance and support for successful adoption and integration into their business processes.
• Provided technical support for the CRM product, resolving issues, and ensuring smooth operation for end-users.
• Developed and administered the sign-up landing page for Tiger CRM, focusing on functionality and user experience to attract new customers.
• Implemented SEO strategies and promotional activities for the Tiger CRM website to increase visibility and drive traffic.
• Created comprehensive user manuals for the Tiger CRM product, helping users understand and effectively utilize the system.
• Conducted manual testing of the CRM system to identify bugs and improve overall product quality before deployment.